The ideal candidate for a Junior IT Specialist role should possess a combination of education, skills, qualities, and attributes that make them well-suited for the position's responsibilities.Responsibilities:
- Provide first-line technical support to end-users by diagnosing and resolving hardware and software issues. This includes troubleshooting desktops, laptops, printers, and other IT equipment.
- Respond to user inquiries and support requests via phone, email, or person, ensuring timely and effective solutions.
- Assist with the installation, configuration, and maintenance of software applications. Ensure that the software is up-to-date and secure.
- Create, modify, and deactivate user accounts as necessary. Manage access permissions and security settings for various systems and applications.
- Troubleshoot network connectivity issues, including LAN and Wi-Fi. Assist in network configuration and cable management.
- Maintain accurate records of IT assets, configurations, and user requests—document common issues and solutions for knowledge sharing.
- Assist in enforcing IT security policies and best practices to safeguard company data and systems.