Head Of E-Commerce - A Well Known Retail Group Company

Head Of E-Commerce - A Well Known Retail Group Company

Job Openings  »  Head Of E-Commerce - A Well Known Retail Group Company

Head Of E-Commerce - A Well Known Retail Group Company

Job Description

Ideal Candidate:
The Head of Ecommerce must be commercial, highly analytical and have experience building e-commerce channels/businesses from childhood with cutting-edge digital experience. The candidates will have a strong ability to develop eCommerce KPIs to drive performance improvements across all areas of the customer experience – acquisition, engagement, conversion and lifetime value.

Candidates will have a background in omnichannel retail or pure-play eCommerce. They must appreciate the value of being a true omnichannel business and will be able to work collaboratively across functions to provide a seamless omnichannel experience for our customers. They, therefore, need to be strong team players with excellent interpersonal skills and a desire to proactively develop business-wide relationships to promote collaboration. They will also be confident in managing multiple stakeholders internally and externally.

  • Work with the Omnichannel and Marketplace support teams to ensure we optimize all of our store lines, follow best practices, and deliver the right Omnichannel approach.
  • Work closely with the Commerce, Content and Technical teams to drive improvements to our user journey on our website and in our CRM and Loyalty programs.
  • Partner with eCommerce product management, UX, and IT teams to design and implement customer experiences that drive product engagement and sales.
  • Support the development and management of site roadmaps with the technical team. Make data-driven decisions and come up with insightful UX improvement hypotheses that will optimize the shopping experience and drive conversions + engagement.
  • Quality and development of the E-commerce customer experience – including digital and in-store via Click + Collect.
  • Implement UX test plans to improve customer experiences, and work with cross-functional teams to execute.

Job Requirement

  • Candidate must possess at least a Diploma Degree in any major.
  • Proven work (minimum 5 years experience) as a manager managing large teams in E-commerce and digital, preferably in an omnichannel mindset mode.
  • Highly experienced in working with International Brands and regional headquarters for the brand.
  • Knowledge of Enterprise Systems will be a plus (Shopify, Magento, Dot Digital, Google Analytics).
  • Proven results of increasing online sales
  • Proven ability to lead, develop, motivate and inspire teams with a global outlook – leading remote teams.
  • As a leader, be analytical and strategic and hands-on and always find a way forward by engaging and inspiring the team and stakeholders
  • Commercial as well as strategic mindset and understanding of planning and creative solutions.